Order page
On the order page, you can find information about the order: status, amount, quantity, delivery time — only if the order is regular. The order type can only be 'instant delivery' if the order is for instant delivery.
Information about the buyer, seller, and judge (displayed only during an open dispute).
A chat block for the participants of the transaction. In addition to chatting in the provided chat, you can use other messengers, as long as you can provide screenshots of the full conversation in case of a dispute, otherwise, you may lose the dispute.
A block with the action history. If the order has requirements, the data provided by the buyer at the time of purchase will be displayed (this data is visible only to the seller and buyer). If the order is for instant delivery, account and key data, etc., will be displayed. The action history will also show actions in the form: action/time. The action history may display system actions.
Key action buttons:
Cancel — the funds will be returned to the buyer in full, available only for regular orders with both parties.
Accept — the order changes to 'accepted' status and is fulfilled by the seller, available only to the seller.
Completed — the order changes to 'awaiting buyer' status, the seller is waiting for confirmation from the buyer about the completion of the order. Available only to the seller.
Agree — the order changes to 'completed' status, and the seller receives 80% of the order amount in their balance. The funds are not frozen and are available for withdrawal. Available only to the buyer.
Feedback — a modal window opens with an option to select the type of feedback (positive or negative smiley) and comment input field. After submitting the review, 10 XP will be credited to the reviewer and the seller if the review is positive. Available only to the buyer after successful completion of the transaction. The order status changes to 'review left'.
Disagree — available only to the buyer, the order changes to 'not agreed' status, the funds are frozen in the site’s reserve, and the 'Dispute' button is displayed.
'Dispute' — clicking opens a modal window to fill out the reason for opening the dispute. The person who opens the dispute becomes the initiator, and the other party becomes the opponent. Available to both parties. The status changes to 'dispute opened,' and the connection with the judge is awaited for the final decision.
Conditions for Early Completion of the Order:
Regular orders: if the seller ignores the order and does not respond for more than 24 hours, the buyer can file a complaint with support and request a refund. In this case, the funds will be returned to the buyer and the order will be cancelled. If the buyer is inactive for more than 24 hours, and the order is in “Completed (waiting for the buyer)” status, the seller may contact support with a complaint. The funds will then be released to the seller, and the order will be marked as completed.
Instant delivery orders: if the buyer does not take any action within 24 hours or more, the seller may request support to complete the order. The funds will be released to the seller, and the order will be marked as completed.